Heavy Duty Clothing Garment Rack, Freestanding Clothing Rack, Portable Closet Wardrobe with 1 Adjustable Wire shelves 1 Clothe Rod for Hanging Clothes, Black

                                                        After-sales policy      

The company only supports wholesale sales for customers, and does not carry out C-end sales. After-sales obligations and responsibilities are limited to the scope of wholesale sales.

1. Return without reason:

Support 7 days no reason to return the goods. All logistics costs incurred for unreasonable return shall be borne by the buyer (dealer), and the returned goods shall not affect the normal secondary sales. The product must be intact, including complete packaging, without damage to the appearance, etc. If the returned goods affect the normal secondary sales, our company will provide refurbishment services for a fee.

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2. Damaged upon arrival:

The customer finds that the product is damaged or faulty after receiving the product. Please report it to our company within 7 days. After our company receives and confirms it, we will provide the accessory express to the customer and give instructions on how to replace it.

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2. Quality problem: (unit of batch: 100 units)

If the quality problem is sent to the accessories within 1.7 days, our company will provide the accessories free of charge and bear the logistics cost.

2. More than 7 days, within 12 months (battery, motor, charger, controller, instrument warranty period is 12 months), due to product quality problems, our company provides free accessories and guide customers to repair.

3. After the 1-year warranty period, our company provides lifetime paid maintenance and after-sales service. The ownership of the repaired machine belongs to the dealer, and the corresponding accessories and maintenance costs need to be paid at the same time. (For details, please refer to the accessory cost schedule) and all logistics costs shall be borne by the distributor.

4. If the customer loses the vulnerable parts if they are not received, they need to be purchased and replaced by the customer during use. Wearable parts: (tyre kit, brake kit, mudguard, front light, etc.)

Fourth, non-quality issues:

If the failure is not caused by quality problems, even during the warranty period, our company is only responsible for providing after-sales service, but does not bear any related costs.

a) Failures caused by battery damage, instrument damage, and cable connector damage, such as long-term use in the rain or immersion in water, etc.

b) Failures caused by overloading driving, climbing for a long time or driving on bumpy roads for a long time.

c) If the user does not strictly follow the instructions in the manual for use, maintenance and maintenance, etc.,.

d) Failures caused by users who modify, add or modify the appearance and functions of the product without authorization from our company.

e) Failures caused by accidental damage caused by the user's storage or use in an incorrect environment.

f) If the invoice, warranty card, model and serial number are inconsistent or changed.

g) Failure to comply with the provisions of local laws and regulations, various accidents, etc. does not meet the warranty terms.